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Cancellation Policy

Full payment for all bookings is required a minimum of 7 days in advance to confirm the reservation.

 

To ensure the best experience for all clients, we require a minimum of 7 days; notice for cancellations. Please see our policy details below:

  • 7 days or more before booking: Full refund, less a $10 administration fee.

  • 48 hours to 7 days before booking: 50% of the total fee will be charged.

  • Less than 48 hours before booking: 100% of the total fee will be charged.

  • No-shows: Full amount of the booking will be charged

  • We do not offer refunds for a reduced stay or change of mind at the time of your booking.

We appreciate your understanding and cooperation!

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Specifically for weekly bookings: (7+days)

  • 7 days or less before booking: 100% of the total fee will be charged.

  • 7 days or more before booking: Full refund, less a $10 administration fee.

  • Payment of booking fees: All booking fees must be paid in full at least 7 days prior to the booking (including short-term stays) to secure the reservation.

  • Weekly bookings: All weekly bookings are payable in advance in accordance with the written conditions provided.

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For all bookings:

Redbank Gums reserves the right to cancel any short- or long-term booking at any time (A full refund will be issued in this circumstance). However, if the cancellation results from a breach of our Terms & Conditions, no refund will be provided.

 

PLEASE NOTE:

  • All cancellation refunds take 5-10 business days to process. Upon booking, you are accepting these terms.

  • All paid cancellations for 7+ days are a full refund, less a $10 administration fee.

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